FAQ

Cagliari Store — Frequently Asked Questions

Shipping & Delivery

• Do you ship internationally?
  Not yet — we currently ship only within Australia. International shipping will be available soon.
• How long does shipping take within Australia?
  Orders are dispatched within 1–2 business days. Standard delivery typically arrives in 3–6 business days.
• Do you offer express shipping?
  Yes. Express options are available at checkout.
• How much does shipping cost?
  Shipping fees are calculated at checkout based on your location and selected method.
• Can I change my shipping address after placing an order?
  If your order hasn’t been dispatched yet, contact us immediately at Sales@cagliaristore.com.au.

Orders & Tracking

• How do I track my order?
  You’ll receive a tracking link via email once your order has shipped.
• My tracking hasn’t updated — what should I do?
  Tracking may take 24–48 hours to refresh. If delays persist, contact our support team.
• Can I cancel my order?
  Orders can be cancelled before dispatch. Once shipped, cancellations aren’t possible.
• I didn’t receive my confirmation email — what now?
  Check your spam folder or contact us to resend it.

Returns & Exchanges

• How do I start a return or exchange?
  Email Sales@cagliaristore.com.au with your name, email, order number, reason, and whether you prefer a return or exchange.
• What is your return policy?
  We accept returns within 30 days for unworn items in original condition.
• Do you offer exchanges for size or style?
  Yes. You can exchange your item within 30 days if it’s unworn and in original packaging.
• Do I need to pay for return shipping?
  Return shipping costs are the customer’s responsibility unless the item is faulty.
• How long does it take to process a return?
  Once received, returns are processed within 3–5 business days.
• What if my item arrives damaged or incorrect?
  Contact us immediately with photos and your order number — we’ll resolve it quickly.

Product Quality & Materials

• What materials do you use?
  Our jewellery is crafted from premium stainless steel and titanium for durability and long‑term wear.
• Will my jewellery tarnish or fade?
  No. Our materials are chosen for their resistance to tarnishing, fading, and everyday wear.
• Is your jewellery waterproof?
  Yes. You can wear it in the shower, at the gym, or outdoors without worry.
• Is your jewellery hypoallergenic?
  Yes. Our materials are skin‑friendly and suitable for most sensitive skin types.

Sizing & Fit

• How do I find my ring size?
  Use our ring size guide or measure an existing ring. When unsure, sizing up is usually safer.
• What if my ring doesn’t fit?
  You can exchange it for a different size within 30 days.
• Do your chains and bracelets come in different lengths?
  Yes. Each product page lists available lengths and sizing recommendations.

Payments & Security

• What payment methods do you accept?
  We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and UnionPay.
• Is my payment information secure?
  Yes. All transactions are encrypted and processed through secure payment gateways.

Packaging & Gifting

• Do your products come in gift packaging?
  Yes. Every piece arrives in premium packaging suitable for gifting.